01 Our Grievance Redressal Approach

Hullaards Securities aims to handle concerns relating to its own website, communications and enquiry/referral process fairly and professionally.

We encourage visitors to explain their concern clearly and provide relevant details so that we can review matters relating to our activities. Any review by Hullaards Securities is limited to matters within its role and control.

02 What You Can Report

You may contact us regarding concerns such as:

• Incorrect or unclear information published on our website.
• Issues relating to an enquiry submitted through our website.
• Concerns about communications received from our team.
• Questions about how an enquiry or referral was handled by us.
• Requests to correct or clarify information relating to your enquiry.

Please do not submit passwords, OTPs, trading PINs, full payment credentials or other sensitive account-security information.

03 How to Raise a Concern

Please contact us using the contact details provided on this page. Clearly state that your message is a grievance and include a short description of the issue.

1. Describe the issue and the date it occurred, if known.
2. Explain how the issue relates to Hullaards Securities.
3. Include any relevant enquiry reference, if available.
4. Provide a preferred method of contact for our response.

Please retain a copy of your message and any acknowledgement received for your records.

04 Information to Include

To help us understand your concern, please provide only the information necessary to review it:

• Your name and preferred contact details.
• A clear description of the concern.
• The relevant date or approximate time.
• Relevant correspondence or a reference number, where available.
• The resolution or clarification you are requesting.

Do not email identity documents, bank details or other sensitive personal information unless specifically necessary and requested through an appropriate secure process.

05 Complaints About a Registered Broker

If your complaint concerns a broker or another independent financial service provider, please raise it directly through that provider’s official customer support and grievance redressal mechanism.

This includes complaints about:

• Account opening, KYC or demat/trading account access.
• Order placement, execution, cancellation or settlement.
• Brokerage, charges, funds, securities or account statements.
• Trading platforms, broker staff or services delivered by the broker.

Please verify the provider’s current registration and use its official contact details. Where applicable, you may review the relevant regulator’s official complaint and escalation process, including SEBI’s SCORES platform and the applicable online dispute resolution mechanism. Eligibility and procedure depend on the nature of the complaint and the relevant rules.

Official resource: SEBI SCORES

06 Review and Response

We will make reasonable efforts to review grievances concerning our own activities and respond or seek clarification where appropriate.

The time needed to respond may depend on the nature and completeness of the information provided. Any response timeline published by us must reflect our actual internal process and applicable legal obligations.

Submission of a grievance does not guarantee a particular outcome. If the matter relates to a third-party provider, we may be unable to investigate or resolve it on that provider’s behalf.

07 Escalation of Your Concern

If your concern about Hullaards Securities remains unresolved, please reply to the existing correspondence and clearly mark your message as an escalation.

A designated grievance officer, escalation email, response deadline or statutory escalation route should be displayed here only after it has been formally confirmed and implemented by the company.

For a complaint against an independent registered broker, use that broker’s official escalation process and the applicable regulatory channels.

08 Contact Hullaards Securities

For grievances concerning our website, communications or enquiry/referral process, you may contact us using the details below.

Please identify your message as “Grievance Redressal” so that it can be directed appropriately.